Shipping policy

Delivery

We ship orders from Kazakhstan to international customers.

Delivery methods

DHL Express

For most international orders, we use DHL Express. This is the preferred delivery method for customers outside Kazakhstan and the CIS region.

DHL Express delivery is available to many countries worldwide. The final delivery cost and estimated delivery time may depend on the destination country, city, postal code, parcel weight, and DHL service availability.

CDEK

For selected CIS countries, we may use CDEK delivery.

CDEK is suitable for regional deliveries where this method is available and more convenient for the customer.

Order processing

Orders are usually processed after payment confirmation.

Processing time normally takes 1-2 business days. During drops, launches, holidays, or high-demand periods, processing may take a little longer.

Once your order has been shipped, you will receive a tracking number by email or through our customer support.

Delivery times

Estimated delivery times depend on the destination country and delivery service.

DHL Express international delivery usually takes several business days after dispatch, depending on the country and customs clearance.

CDEK delivery time depends on the destination city and regional service availability.

Please note that delivery times are estimates and may vary due to customs procedures, holidays, weather conditions, courier workload, or other circumstances outside our control.

Customs, duties and taxes

International orders may be subject to customs duties, import taxes, VAT, or other local charges in the destination country.

These charges are not included in the product price or delivery fee unless stated otherwise at checkout.

The customer is responsible for any customs duties, taxes, or import fees required by the destination country.

Address accuracy

Please make sure your delivery address, postal code, phone number, and email are entered correctly at checkout.

MÚIZ.KZ is not responsible for delays or failed delivery caused by incorrect or incomplete delivery information.

Tracking

After your order is shipped, we will provide a tracking number whenever available.

You can use the tracking number on the official DHL Express or CDEK website to follow your parcel.

Need help?

If you have questions about delivery to your country, please contact us before placing your order.