Privacy Policy

This Privacy Policy governs the collection, storage, processing, and protection of personal data of users of the MÚIZ / QOȘKAR MÚIZ online store available at muiz.kz.

By using the website muiz.kz, placing an order, completing contact forms, or otherwise providing personal information through the website, the user confirms that they have read this Privacy Policy and consent to the processing of their personal data in accordance with its terms.

1. General Provisions

1.1.

The data controller is Daira Trading FZC, operating the online store through the website muiz.kz.

1.2.

This Privacy Policy has been developed in accordance with the legislation of the Republic of Kazakhstan regarding personal data and its protection.

1.3.

Personal data is processed only to the extent necessary for order processing, payment, delivery, communication with customers, and the fulfillment of the seller's obligations toward the customer.

2. Information We Collect

When using the website and placing orders, we may collect the following information:

customer's first and last name;
phone number;
email address;
delivery address;
order details;
order and communication history;
customer comments related to orders;
technical information related to website usage, including cookies, IP address, device type, browser information, and user activity on the website.

MÚIZ does not store customers' bank card information.

Payment card information is entered directly by the customer on the secure payment page of the acquiring bank or payment service provider and is processed solely by the respective payment institution.

3. Purposes of Processing Personal Data

Personal data may be processed for the following purposes:

order placement and processing;
order confirmation and customer communication;
payment processing;
arranging delivery of products;
notifying customers about order status;
processing returns and exchanges;
providing customer support;
compliance with the laws of the Republic of Kazakhstan;
improving website functionality, service quality, and customer experience.

4. Consent to Data Processing

By placing an order on muiz.kz, the user consents to the collection and processing of personal data necessary for fulfilling the order.

Consent is provided through the user's actions on the website, including placing an order, submitting forms, sending messages, or contacting us through available communication channels.

The user confirms that all information provided is accurate and up to date.

5. Disclosure of Personal Data to Third Parties

Personal data may be shared with third parties only when necessary for order fulfillment and customer service, including:

payment institutions and acquiring banks for payment processing;
courier services and logistics providers for order delivery;
e-commerce service providers and technical contractors supporting website operation and order processing;
government authorities where required by the laws of the Republic of Kazakhstan.

We do not sell or disclose users' personal data to third parties for their independent marketing purposes.

6. Data Storage and Protection

We implement appropriate organizational and technical measures to protect personal data against unauthorized access, alteration, disclosure, loss, or destruction.

Personal data is retained for as long as necessary to fulfill the purposes of processing, manage orders, process returns, maintain records, and comply with applicable legal obligations under the laws of the Republic of Kazakhstan.

Once the purposes of processing have been fulfilled, personal data may be deleted or anonymized unless further retention is required by law.

7. Cookies and Technical Information

The website muiz.kz may use cookies and similar technologies to ensure proper website functionality, save user preferences, analyze website traffic, and improve service quality.

Users may restrict or disable cookies through their browser settings. However, some website features may not function properly as a result.

8. User Rights

Users have the right to:

receive information regarding the processing of their personal data;
request correction or updating of inaccurate personal data;
withdraw consent to personal data processing;
request deletion of personal data when it is no longer necessary for the purposes for which it was collected;
contact the seller regarding any questions related to the processing and protection of personal data.

For inquiries regarding personal data, users may contact us using the details provided in Section 10 of this Policy.

9. Online Payment Security

Payments made by bank card are processed through a secure payment page provided by an acquiring bank or payment service provider.

Bank card details are neither entered nor stored on the muiz.kz website.

Payment providers may use security technologies such as 3-D Secure to authenticate online transactions.

10. Contact Information

For inquiries regarding personal data processing, orders, payments, deliveries, returns, or exchanges, users may contact us via:

Seller: Daira Trading FZC, represented by Individual Entrepreneur TILEUBAYEV SHAYINIYAZ PATSHABEKOVICH
IIN/BIN: 490224300890
Website: muiz.kz
Email: komek@muiz.kz
Phone / WhatsApp: +7 776 552 6027
Instagram: @muiz.qaz
Registered Address: Office 29, Block 3, 223 Nazarbayev Avenue, Almaty, Republic of Kazakhstan.

11. Changes to This Privacy Policy

The Seller reserves the right to amend this Privacy Policy at any time.

The current version of the Privacy Policy will always be available on muiz.kz.

Any amendments become effective upon publication of the updated version on the website.