Exchange & Return Policy

At MÚIZ, we take pride in the quality of our products and want every customer to be satisfied with their purchase. If an item does not fit, suit your preferences, or meet your expectations, you may contact us regarding an exchange or return.

Exchange and Return Period

Customers may request an exchange or return within 14 calendar days from the date of receiving their order.

Conditions for Returns and Exchanges

An item may be returned or exchanged if:

the item has not been worn or used;
the original condition and appearance of the product have been preserved;
all tags, labels, and original packaging (if applicable) are intact;
the item shows no signs of wear, stains, damage, washing, or odors such as perfume, cosmetics, or smoke;
the customer can provide proof of purchase from muiz.kz.

Items that have been used or no longer retain their original condition are not eligible for return or exchange.

Exchanges

If the size or style is not suitable, we may offer an exchange for a different size or another product, subject to stock availability.

As MÚIZ operates with limited collections and small production runs, certain items may no longer be available for exchange once a collection has sold out or an item has reached Sold Out status. In such cases, we may offer a refund instead.

Returns of Non-Defective Products

If the product is of proper quality but does not meet the customer's preferences, the customer is responsible for the cost of return shipping.

Once the returned item has been received and inspected, the refund will be issued using the same payment method originally used for the purchase.

Refunds are processed within up to 14 business days after the seller receives the returned item and confirms that it meets the return conditions.

Defective Products or Order Errors

If you receive an item with a manufacturing defect or receive an incorrect item, please contact us and provide photos or videos of the product.

If the defect or order error is confirmed, we will arrange either an exchange or a full refund. In such cases, the return shipping costs will be covered by the seller.

How to Request an Exchange or Return

To initiate an exchange or return, please contact us via:

WhatsApp: +7 776 552 6027
Email: komek@muiz.kz
Instagram: @muiz.qaz

Please include the following information in your message:

order number;
customer's full name;
phone number;
reason for the exchange or return;
photos of the product if applicable.

After receiving your request, a MÚIZ representative will contact you with further instructions.

Important Information

Product colors shown in photographs may vary slightly from the actual product due to differences in screen settings and display technologies.

While we are not responsible for delays caused by shipping carriers or logistics providers, we will assist customers with order tracking and resolving delivery-related issues whenever possible.